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AI Chatbots for Small Businesses
Nyatva builds custom AI chatbots for small and medium businesses. Each one answers from your own documents, pricing and policies rather than guessing, runs on your website or WhatsApp, and hands over to a person when it is out of its depth. You get transcripts showing what customers actually ask.
The difference between a useful chatbot and an embarrassing one is grounding. A bot wired straight to a general model will invent a refund policy. A bot that answers only from your own approved content will say "I don't know, let me get someone" instead — which is the correct answer and the one that protects your reputation.
We set the escalation rules with you, so the bot hands over on anything involving money, complaints or edge cases. It handles the repetitive eighty percent; your team keeps the conversations that need judgement.
The transcripts are quietly the most valuable output. Within a fortnight you will see the same handful of questions repeatedly — and that tells you exactly what to fix on your website.
What's included
- Chatbot grounded in your own documents, pricing and policies
- Website widget matched to your brand, plus WhatsApp where wanted
- Escalation rules and human handover to email or chat
- Lead capture wired into your inbox or CRM
- Conversation transcripts and a dashboard of common questions
- Guardrails and refusal behaviour to prevent invented answers
- Multilingual replies where relevant
Who this is for
- You answer the same handful of questions every single day
- Enquiries arrive outside working hours and go cold
- Your team is answering chat instead of doing billable work
- You want support in more than one language without hiring for it
How it works
- 01
Discovery call
30-60 minWe discuss your goals, constraints and timeline. We ask a lot of questions, because a problem understood properly is usually cheaper to solve.
- 02
Proposal and fixed quote
1-2 daysYou receive a written proposal with scope, timeline and a fixed price. No hourly billing, no open-ended estimates.
- 03
Build and iterate
VariesWe build with regular check-ins and working previews, so you see progress and can redirect us early rather than at the end.
- 04
Launch and support
OngoingWe deploy, hand over the code and documentation, and stay available through the included support period.
What it costs
Fixed-price build, then a small monthly cost for model usage and hosting that scales with actual conversation volume rather than a flat platform fee.
See pricing tiers and live currency conversionWhat we build with
OpenAI
Anthropic Claude
LangChain
FastAPI
PostgreSQL
WhatsApp API
Related work
Frequently asked questions
Will the chatbot make up answers about my business?
It should not, and preventing that is most of the engineering. Nyatva grounds every response in your own approved content and configures the bot to say it does not know and hand over to a person when the answer is not there. Refusal behaviour is tested before launch.
Can the chatbot work on WhatsApp as well as my website?
Yes. Nyatva deploys the same grounded chatbot to a website widget and to WhatsApp Business, so both channels give identical answers. Conversations from either channel land in the same transcript log and can create leads in your inbox or CRM.
What happens when the chatbot cannot answer?
It hands over. Nyatva agrees escalation rules with you up front — typically anything involving payments, complaints or contractual questions goes straight to a human — and the bot captures the customer's details so nobody is left waiting on a bot that cannot help.
How much content do I need for a chatbot to be useful?
Less than most people expect. An existing FAQ page, a price list and a few policy documents are usually enough for a genuinely useful first version. Nyatva can start with what you have and expand the knowledge base as the transcripts reveal what customers actually ask.
Related services
Talk to us about ai chatbots
A short call, no sales pitch. You'll leave with a clear recommendation and a fixed-price quote, whether or not you work with us.
Nyatva works with businesses in Hyderabad, Bengaluru, across India and worldwide.